BUILT ON HONESTY
It’s not impossible to find a repair shop that is honest, but for us, it is our founding principle. In 2008, Jerry Elman had a vision of creating an honest, open, and transparent environment that people would feel comfortable bringing their vehicles to. For too long had he heard the many horror stories of friends and family being taken advantage of in the auto repair industry.
Schoen Auto became the vehicle for implementing that dream of a repair shop focused on integrity. The shop became certified “Female Friendly,” understanding the importance of not marginalizing one group or another but being an advocate. Schoen Auto won the Rochester Business Ethics Award in 2010 and the BBB Torch Award for Ethics in 2019, further cementing the commitment to honesty. Benjamin and Heather Lee are proud to carry on the tradition and founding principles of honest, caring auto repair.
THE SCHOEN AUTO WARRANTY
Schoen Auto leads the industry with a 2-year parts and labor warranty on most repairs performed at our facility. In the event of a failure in a component, manufacturing, and/or workmanship, replacement and installation will be covered free of charge to the customer, including parts and labor.
At Schoen Auto we understand repairs can be expensive, which is why it is so important to provide a quality repair, backed by a good warranty. While components and workmanship can’t always be perfect, our commitment to honoring our guarantees can.
Unless otherwise specified in this document or on the customer repair order, our standard warranty is 24 months or 24,000 miles - whichever comes first. Oil change service parts and labor are warrantied for 90 Days or 3,000 Miles, whichever comes first. Standard brake replacement warranty is 12 month/12,000 mile on parts and labor, Premium brake replacement is 24 month/24,000 mile warranty on parts and labor. Batteries and Tires are subject to specific factory warranties. Battery and tire warranty information will be printed on the Customer's Invoice and/or communicated through an additional printed document.
The only thing less convenient about your vehicle breaking down
is having no way to get where you need to go while your vehicle
is being repaired. Don’t worry, we’ve got you covered. Schoen
Auto provides our customers with a vehicle to drive when
needed at no cost to them.
Free. Convenient. Bam.