• Our Location

    319 East Chestnut St
    East Rochester, NY 14445

  • Call us now

    585-381-1970

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 6:00PM
  • Saturday Closed
  • Sunday Closed

TESTIMONIALS

You Don't Have to Take Our Word for It!

Here's what some of our satisfied customers have to say about Schoen Auto:

There is no other business that I engage with that I trust more than Jerry Elman and his folks at Schoen Place Auto!!!! As someone who is not mechanically knowledgeable, I need to be able to completely trust the people who work on my car in terms of their technical expertise as well as whether they are dealing with me in an honest and ethical manner. The quality of their work is top notch, but much more importantly to me is the fact that I am treated with respect and honesty. They are always straightforward about needed repairs and costs and I have never felt that they ever recommend services that are not needed. My overall experience with Schoen Place Auto has always been exemplary and I recommend them highly to anyone who is in need of an auto repair business that is a model of integrity.

Keith G.


Jerry and his crew do a fabulous job, and the level of customer service is outstanding. I had one complicated problem that took a long time to diagnose and fix -- they didn't charge me anything beyond the first visit, even though I came back several times just to have them check on it. Jerry called me at home to follow up just to make sure it wasn't giving me any more trouble. They always make sure my car is in tip-top condition before a long trip, even if it means squeezing me in at the last minute. I really appreciate that they don't push me towards the most expensive option, instead they tell me what really needs doing and what can wait. I'm delighted to recommend Schoen Place Auto to all my friends, and have done so many times.

Annie M.


I have been thoroughly pleased with all work done by Schoen Place Auto on my 1996 Volvo 850 over the last 2 years. This car is old enough to be a potential concern with big repairs and nagging issues. I fully trust Schoen Place Auto with service recommendations and know only necessary work is proposed. Further, I have complete confidence in all work done by their maintenance technicians. This is a fantastic facility filled with friendly and polite staff who are eager to demonstrate and explain all repair and service options. Affordable solutions are presented along with prioritization of what needs immediate attention and what can wait until later. Most recently I had brakes and front end wheel bearings replaced. This repair work was completed expeditiously and at an affordable cost. This business stands by its work and cares about long term customer relationships. Whatever auto need you have in European, Asian, or Domestic makes Schoen Place Auto is the only facility you will ever need to keep your car running smoothly without breaking the bank!

Michael Y.


The tread on my tires was getting low so I wanted to get them replaced before winter hits. I called Schoen Auto and they got all four tires replaced and an alignment done in about 3 hours time. Nothing like quick, quality service at a fair price. Thanks!

Matt C.


They don't get any better than Schoen Auto. I feel very confident that I'm getting quality, honest service there.

Carl C.


Pleasurable first experience. Super nice & got the AC fixed in my Equinox. I will definitely return for any future repairs.

Becca M.


I don't think I've ever encountered a more helpful or honest business before in my life. The work was done efficiently and the product was superb. The communication between the staff and I was impeccable and I will continue to bring my baby there for the remainder of my time here in Rochester! THANKS FOR EVERYTHING JEFF AND JERRY

Corey P.


Great local repair shop. They had loaner cars. The prices were acceptable.

Rhett T.


TRUE customer service. Very friendly and caring staff.

Robert A.


Just needed a quick car inspection on a new car. I needed to be in and out, and called another local auto garage before calling Schoen Auto. I was told (begrudgingly) that I could drop my car off the next day. When I asked how long it would take, I got a gruff "I'll fit it in when I can." No, thanks. Called Schoen Auto next and was SO pleasantly surprised at how completely friendly they were. They got me in as soon as they could, and were fantastic from start to finish (which didn't take long at all!). Their customer service was really fantastic, and I'd absolutely recommend them- I plan on making them my go-to for any future needs.

Rebecca K.


Jerry and his staff are great! I got a flat tire on the ride to work and was able to get it in right away. Amazing customer service and reasonable prices!!!

Aryana M.


Honest, knowledgeable, and helpful service! They always take time to explain everything and answer all questions.

Karen M.


Even as the bad news builds about what needs repair, it is always a pleasure working with Schoen Auto. To their credit they didn't bat an eye when I fixed the tail light myself after they found it was broken. They were happy to complete the other work and send me off with a cheery wave. I have never felt they recommended anything but the required and necessary repairs.

David C.


Amazing service! They are so very nice and informative. It can be nerve-wracking to need auto work done, but you can be confident that they are going above and beyond to help with that process and earn your business, which they definitely have for me!

Virgina M.


I have taken my VW to Schoen twice: on both occasions I received THE HIGHEST level of customer service and mechanical expertise. They were honest, accommodating and overall, unbelievably pleasant! I am so happy to have found this service center!

Sarah C.


I appreciate Jerry's upfront, honest approach and his clean, friendly environment is a nice atmosphere to relax and wait for your car. And the loners are super convenient if they need to keep your car for longer! Thanks Jerry!

Nancy


Testimonials